Welcome to Ajuntament de Torre-Serona's complaints channel.
Thank you for trusting us and using our channel to send your complaint, the trust you have placed in us helps us to move forward. This complaint will only concern the activity of Ajuntament de Torre-Serona.
According to Directive 2019/1937, one of the victims of the complaint must necessarily be the European Union in its interests and in its law. The infringement must also necessarily violate its principles or recognized rights in the field of its activity, which is described in Article 2 of the Directive.
The monitoring and processing of the complaint is carried out by independent investigators from Viadenuncia, s.l. who will assess your complaint and its impact, and you as the complainant can follow the processing process at any time (even if it has been made anonymously), for which you will be provided with a password and a link.
By using this channel, your complaint is protected by the Directive on the Protection of Whistleblowers against Infringements of EU Law, which will be read confidentially by a group of jurists and technicians, subject to professional secrecy, who will assess its social and technical impact. It will then be passed to an independent instructor who will handle your complaint and will contact you thereafter.
Moreover, Viadenuncia rigorously maintains its independence. To guarantee and protect the rights of the complainants, the complaint can be made anonymously after the processing has been initiated to third parties.
In order to process your complaint successfully, please read the instructions carefully and choose the channel you consider most appropriate. If you need further information or advice on how to file a complaint, please do not hesitate to contact us by phone or email, we will be happy to help you.
The channels to make your complaint are:
Alejandro Benito Otero (+34931600160)
Plaça del Sol, 20 baixos
08012 BARCELONA
BARCELONA
alex.benito@aspertic.org
Basic instructions for internal mailboxes
Please, before making a communication or complaint, read carefully the procedure for managing communications and complaints of this mailbox (PDF). You must know how it works and what types of complaints you can make, to make good use of it.
We also remind you that the use of the channel in bad faith will be prosecuted and sanctioned. If in doubt, please contact the mailbox administrator.
Choose one of the available communication channels. If by telephone, mail, post or in person, you should briefly detail the subject of your complaint. Remember that for a face-to-face complaint, you will need to book a date and time.
For an online complaint, please follow the steps below:- Fill in all the fields in the form and to advance in the form, press << next >> after filling in the fields.
- Select whether you want your report to be anonymous.
- Select the areas affected by your complaint.
- Subject and text of your complaint.
- If you wish to provide any documents, you can attach files.
- If you have selected NO in step 2, you must fill in your personal details correctly.
- Acceptance of the terms and conditions of the channel.
Once the process has been completed, an automatic and random link and password will be generated for online monitoring of the complaint. The password is irreplaceable and non-retrievable. In case of loss, the process of entering the complaint must be repeated. For reports that provide personal data, this password and link will be sent to the email address provided.
Alejandro Benito Otero (+34931600160)
Plaça del Sol, 20 baixos
08012 BARCELONA
BARCELONA
alex.benito@aspertic.org
Basic instructions for internal mailboxes
Please, before making a communication or complaint, read carefully the procedure for managing communications and complaints of this mailbox (PDF). You must know how it works and what types of complaints you can make, to make good use of it.
We also remind you that the use of the channel in bad faith will be prosecuted and sanctioned. If in doubt, please contact the mailbox administrator.
Choose one of the available communication channels. If by telephone, mail, post or in person, you should briefly detail the subject of your complaint. Remember that for a face-to-face complaint, you will need to book a date and time.
For an online complaint, please follow the steps below:- Fill in all the fields in the form and to advance in the form, press << next >> after filling in the fields.
- Select whether you want your report to be anonymous.
- Select the areas affected by your complaint.
- Subject and text of your complaint.
- If you wish to provide any documents, you can attach files.
- If you have selected NO in step 2, you must fill in your personal details correctly.
- Acceptance of the terms and conditions of the channel.
Once the process has been completed, an automatic and random link and password will be generated for online monitoring of the complaint. The password is irreplaceable and non-retrievable. In case of loss, the process of entering the complaint must be repeated. For reports that provide personal data, this password and link will be sent to the email address provided.