Welcome to the EU Directive 2019/1937 

Asociación contra la corrupción y en la defensa de la acción pública (ACODAP)

Complaint Channel

Thank you for trusting us and using our channel to submit your complaint, the trust you have placed in us helps us to move forward.

According to Directive 2019/1937, one of the victims of the complaint must necessarily be the European Union in its interests and in its rights. The infringement must also necessarily violate its principles or rights recognized in the field of its activity, which is described in Article 2 of the Directive.

By using this mailbox, your complaint is protected by the Directive on the Protection of Whistleblowers respecting infringements of EU law. Your complaint will be read confidentially by a group of lawyers and technical experts, subject to professional secrecy, who assess its social and technical impact, and will then be passed on to an independent investigator who will handle your complaint and contact you thereafter.

On the other hand, $box_owner_name rigorously maintains its economic independence, which means that the economic cost of starting the processing and the expenses of the professionals involved are borne by the complainant, who accepts this condition by using this channel. It will not be understood to be effectively lodged and pending processing until this issue has been resolved.

To guarantee and protect the rights of the complainants, the complaint can be anonymous after the processing has been set in motion and vis-à-vis third parties.

This mailbox covers all the channels stipulated by the Directive (face-to-face, postal, telephone and telematic). In some cases, you may find several locations where you can submit your complaint in person or by post, but please note that in these cases it is necessary to arrange a date and time. Before proceeding to make your communication/complaint through any of the channels available to you, please read the instructions carefully.

The channels for this mailbox are:

Web Form

Basic instructions for internal mailboxes

Please, before making a communication or complaint, read carefully the procedure for managing communications and complaints of this mailbox (PDF). You must know how it works and what types of complaints you can make, to make good use of it.

We also remind you that the use of the channel in bad faith will be prosecuted and sanctioned. If in doubt, please contact the mailbox administrator.

Choose one of the available communication channels. If by telephone, mail, post or in person, you should briefly detail the subject of your complaint. Remember that for a face-to-face complaint, you will need to book a date and time.

For an online complaint, please follow the steps below:

  1. Fill in all the fields in the form and to advance in the form, press << next >> after filling in the fields.
  2. Select whether you want your report to be anonymous.
  3. Select the areas affected by your complaint.
  4. Subject and text of your complaint.
  5. If you wish to provide any documents, you can attach files.
  6. If you have selected NO in step 2, you must fill in your personal details correctly.
  7. Acceptance of the terms and conditions of the channel.

Once the process has been completed, an automatic and random link and password will be generated for online monitoring of the complaint. The password is irreplaceable and non-retrievable. In case of loss, the process of entering the complaint must be repeated. For reports that provide personal data, this password and link will be sent to the email address provided.

Web Form

Basic instructions for internal mailboxes

Please, before making a communication or complaint, read carefully the procedure for managing communications and complaints of this mailbox (PDF). You must know how it works and what types of complaints you can make, to make good use of it.

We also remind you that the use of the channel in bad faith will be prosecuted and sanctioned. If in doubt, please contact the mailbox administrator.

Choose one of the available communication channels. If by telephone, mail, post or in person, you should briefly detail the subject of your complaint. Remember that for a face-to-face complaint, you will need to book a date and time.

For an online complaint, please follow the steps below:

  1. Fill in all the fields in the form and to advance in the form, press << next >> after filling in the fields.
  2. Select whether you want your report to be anonymous.
  3. Select the areas affected by your complaint.
  4. Subject and text of your complaint.
  5. If you wish to provide any documents, you can attach files.
  6. If you have selected NO in step 2, you must fill in your personal details correctly.
  7. Acceptance of the terms and conditions of the channel.

Once the process has been completed, an automatic and random link and password will be generated for online monitoring of the complaint. The password is irreplaceable and non-retrievable. In case of loss, the process of entering the complaint must be repeated. For reports that provide personal data, this password and link will be sent to the email address provided.

Instructions

Basic instructions for internal mailboxes

Please, before making a communication or complaint, read carefully the procedure for managing communications and complaints of this mailbox (PDF). You must know how it works and what types of complaints you can make, to make good use of it.

We also remind you that the use of the channel in bad faith will be prosecuted and sanctioned. If in doubt, please contact the mailbox administrator.

Choose one of the available communication channels. If by telephone, mail, post or in person, you should briefly detail the subject of your complaint. Remember that for a face-to-face complaint, you will need to book a date and time.

For an online complaint, please follow the steps below:

  1. Fill in all the fields in the form and to advance in the form, press << next >> after filling in the fields.
  2. Select whether you want your report to be anonymous.
  3. Select the areas affected by your complaint.
  4. Subject and text of your complaint.
  5. If you wish to provide any documents, you can attach files.
  6. If you have selected NO in step 2, you must fill in your personal details correctly.
  7. Acceptance of the terms and conditions of the channel.

Once the process has been completed, an automatic and random link and password will be generated for online monitoring of the complaint. The password is irreplaceable and non-retrievable. In case of loss, the process of entering the complaint must be repeated. For reports that provide personal data, this password and link will be sent to the email address provided.

Complaint

Change No for Yes
Enter one of the reasons
Please fill this field.
Please choose a title or subject.

Whistleblower data

Whistleblower data

Fiscal id required
Please fill the Postal Code only with numbers.
Please fill the phone number only with numbers.
Please fill the e-mail correctly.

Terms

In accordance with Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, hereinafter LOPDGDD and REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of April 27, 2016 relating to the protection of natural persons with regard to the processing of personal data and the free circulation of these data and which repeals Directive 95/46 / EC (General Data Protection Regulation), hereinafter RGPD, the data supplied by the User will be incorporated in an automated treatment, which will be processed exclusively for the purpose described in each case. These will be collected through t…