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In accordance with Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, hereinafter LOPDGDD and REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of April 27, 2016 relating to the protection of natural persons with regard to the processing of personal data and the free circulation of these data and which repeals Directive 95/46 / EC (General Data Protection Regulation), hereinafter RGPD, the data supplied by the User will be incorporated in an automated treatment, which will be processed exclusively for the purpose described in each case. These will be collected through the corresponding forms, which will only contain the essential fields to be able to provide the service required by the User. The personal data will be treated with the appropriate degree of protection, taking the necessary security measures to prevent its alteration, loss, treatment or unauthorized access by third parties that may use it for purposes other than those for which they have been requested from the User. Depending on your predicament we may be forced to contact one or more specialists, all of them endowed with their professional secrecy. In no case is any other policy of transferring personal data established, other than those required by law. In the case of personal data, the user can exercise their rights of opposition, access, rectification, forgetfulness, portability, suspension of treatment and cancellation, in compliance with the provisions of the LOPDGDD, at the headquarters of SUMAR, Serveis Públics d’Acció Social de Catalunya, S.L. CIF: B55023832 Address: Av. Corts Catalanes, 5-7 1r 08173 Sant Cugat i Barcelona email: sumar@viadenuncia.net The data that you give us, may not be considered personal data, but is subject to REGULATION (EU) 2018/1807 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of November 14, 2018 on a framework for the free movement of non-personal data in the European Union. All in all, it will never be transferred, except by court order or ABOVE; Any conflict over any information that is treated will be processed according to the channel established by DIRECTIVE (EU) 2019/1937 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of October 23, 2019 on the protection of persons who report infringements of the Right to the Union, as it is within its powers. The SUMAR, Serveis Públics d’Acció Social de Catalunya, S.L., in addition, assumes the code of conduct in the information it handles that goes beyond the standard itself, its guiding principles being the following: General Principles Legality The services offered are subject to current legislation SUMAR, Serveis Públics d’Acció Social de Catalunya, S.L. undertakes not to accept or encourage illegal or morally contrary practices. Honesty The information contained in the documentation offered will be written in a transparent, understandable and reasonable manner. Responsibility SUMAR, Serveis Públics d’Acció Social de Catalunya, S.L. assumes responsibility for the information it makes available to users of the page. Confidentiality Due to the activity, all the subjects that participate in the provision of services must be identifiable to the petitioner of services, but in their activity beyond the professional relationship, they have the right to preserve anonymity. In the same sense, the service petitioner has the right to remain anonymous, if desired. Protection of human dignity Respect for human dignity implies protecting life, preventing any kind of social, religious, ethnic, cultural, political, sexual, or physical or mental disability. Protection of minors The protection of minors involves rejecting their use, especially with unclear objectives, and maintaining a cautious attitude in the dissemination of content that is potentially harmful to children. Protection of public order In accordance with the laws that regulate public order, SUMAR, Serveis Públics d’Acció Social de Catalunya, S.L. will not be a vehicle for messages that incite the use of violence or participation in criminal activities. Protection of privacy Respect for fundamental rights and freedoms obliges to protect private life, personal data and the secrecy of communications. All in all, we reserve the right to contact you, as many times as necessary, to inform you of legislative, operational changes and intellectual or technological material that we believe you may need. Consumer protection in the framework of electronic commerce In activities that are not characteristic of the service provision activity, the principles of transparency and accessibility will be respected, submitting to consumer protection regulations. Intellectual and industrial property law SUMAR, Serveis Públics d’Acció Social de Catalunya, S.L. expresses its will to protect the right, if any, of the authors to their intellectual and industrial creations, in accordance with current regulations. This does not prevent it from being understood that it is mainly committed to the mechanisms of free culture and non-proprietary software. Links In the event that links or hyperlinks to other Internet sites are available on the Web, SUMAR, Serveis Públics d’Acció Social de Catalunya, S.L. will not exercise any type of control over said sites and content. In no case will SUMAR, Serveis Públics d’Acció Social de Catalunya, S.L. assume any responsibility for the contents of any link belonging to a third party website, nor will it guarantee the technical availability, quality, reliability, accuracy, breadth, veracity, validity and constitutionality of any material or information contained in any of such hyperlinks or other Internet sites. Likewise, the inclusion of these external connections will not imply any type of association, merger or participation with the connected entities. Right of Exclusion SUMAR, Serveis Públics d’Acció Social de Catalunya, S.L. reserves the right to deny or withdraw access to its website and / or the services offered without prior notice, at its own request or by a third party, to those Users who fail to comply with these General Conditions of Use. Conflicts SUMAR, Serveis Públics d’Acció Social de Catalunya, S.L. is not responsible, in any case, for damages of any nature that may cause, in an expository manner: errors or omissions in the contents, unavailability of the portal or the transmission of viruses or malicious or harmful programs in the contents, despite having adopted all the necessary technological measures to avoid it. Any conflict arising from the provision of services offered, for the use of the page will be subject to the jurisdiction of the courts of the city of Barcelona. If there is a relationship with a third professional, SUMAR, Serveis Públics d’Acció Social de Catalunya, S.L. is exonerated from said relationship with full indemnity, not being responsible for or acknowledging the service provision relationship between the petitioner and the provider.



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Box SUMAR, Serveis Públics d’Acció Social de Catalunya, S.L.

You are using SUMAR, Serveis Públics d’Acció Social de Catalunya, S.L.s legally established infringement and reporting information box, first of all, we want to thank you for trusting us and to tell you that your testimony and information will surely help us to continue improving.

Once this communication has been made, from now on an independent auditor will analyse and process your information or complaint, of which SUMAR will not have knowledge of its specific content or informant, and this is so whether it is anonymous or not.

Your communication is protected by the Directive for the Protection of Whistleblowers of Union Law Violations, the external audit person to SUMAR will attend and instruct them properly in a confidential manner, being subject to professional secrecy and assessing their impact independently.

Remember that you can choose to make this report through this channel, by phone, by email and by letter or in person at the following address:


Viadenuncia Compliance Committee


OFFENCES AND COMPLAINTS

AV. De les Corts Catalanes nº 5-7 pis 1 (08272) Sant Cugat del Vallès

If you want to use this form, you will see only the fields marked with an * are mandatory. Once the report is completed, click submit. Immediately after, below this text, you will find a link and a randomly generated password. DO NOT lose it because they are unrepeatable. If you lose them, you would have to start again. If the report is not anonymous, then you will also receive it in your email, but remember, no one else can access it. Therefore, if you lose the link and / or the password, you will not be able to see how your complaint is going.




Phone: 872205005
e-mail: sumar@viadenuncia.net