Welcome to Agrupació d’Empreses Municipals de Tarragona, AEMT-AIE’s Code of Ethics and Conduct Information and Communication Channel
Thank you for trusting us and using our channel to send your complaint, the trust you have placed in us helps us to move forward.
This channel allows you to report any possible infringement of the Agrupació d’Empreses Municipals de Tarragona, AEMT-AIE Code of Ethics and Conduct that may have occurred by employees, managers and/or collaborators of Agrupació d'Empreses Municipals de Tarragona, AEMT-AIE. Additionally, this search is enabled to report and/or denounce facts that fall within the scope of public procurement, subsidies and staff financed with European funds coming from the European Recovery and Resilience Mechanism or Next Generation EU Fund in the area of Empresa Municipal de Transportes Públicos de Tarragona, S.A (EMTSA). In this latter case, the following reason must be selected in the area affected: "Public contracts and activities financed with European funds from the European Recovery and Resilience Mechanism or Next Generation EU Fund", which you will find at the end of the list.
By using this channel as a means of complaint, you have the option to make your complaint completely anonymous.
The monitoring and processing of the complaint is carried out by independent investigators, who will assess your complaint and its impact, and you as the complainant can follow the processing process at any time (even if it has been done anonymously). For this purpose, you will be provided with a password and a link.
In order to process your complaint successfully, please read the instructions carefully and choose the channel you consider most appropriate. If you need more information or advice on how to file a complaint, do not hesitate to contact us by phone or email, we will be happy to help you.
The channels to make your complaint are:
Fruitós Richarte - VIADENUNCIA
Av. Corts Catalanes, 5-7 1r
08173 Sant Cugat del Vallès
BARCELONA
Legal manager of the system: Fruitós Richarte i Travesset
Technical manager of the system: Laura Mora i Aubert
Basic instructions for internal mailboxes
Please, before making a communication or complaint, read carefully the procedure for managing communications and complaints of this mailbox (PDF). You must know how it works and what types of complaints you can make, to make good use of it.
We also remind you that the use of the channel in bad faith will be prosecuted and sanctioned. If in doubt, please contact the mailbox administrator.
Choose one of the available communication channels. If by telephone, mail, post or in person, you should briefly detail the subject of your complaint. Remember that for a face-to-face complaint, you will need to book a date and time.
For an online complaint, please follow the steps below:- Fill in all the fields in the form and to advance in the form, press << next >> after filling in the fields.
- Select whether you want your report to be anonymous.
- Select the areas affected by your complaint.
- Subject and text of your complaint.
- If you wish to provide any documents, you can attach files.
- If you have selected NO in step 2, you must fill in your personal details correctly.
- Acceptance of the terms and conditions of the channel.
Once the process has been completed, an automatic and random link and password will be generated for online monitoring of the complaint. The password is irreplaceable and non-retrievable. In case of loss, the process of entering the complaint must be repeated. For reports that provide personal data, this password and link will be sent to the email address provided.
FREQUENTLY ASKED QUESTIONS
Why should I send a message?A real and true ethical culture requires compliance with social and legal standards. Through this Ethics Channel, you can report any misconduct, especially violations of applicable laws, as well as breaches of internal policies and procedures. The use of the Channel guarantees the sustainability of the organization and the future continuity of the employees who belong to it. Statistically, the Ethical Channel is the most effective means of crime prevention for companies.
What kind of information should I report?
Any possible infringement of the Code of Ethics and Conduct that may have occurred by employees, managers and collaborators of the organization, as well as events that fall within the scope of public procurement, subsidies and personnel financed with European funds from the Recovery and Resilience Mechanism or Next Generation EU Funds within the scope of Empresa Municipal de Transportes Públicos de Tarragona, S.A. (EMTSA). During the registration process of the communication, you will be provided with more detailed information on the possible key elements of the message,
Confidentiality of the communication
Users may send CONFIDENTIAL or ANONYMOUS communications:
CONFIDENTIAL communications: through this option, the channel manager guarantees users who make any CONFIDENTIAL communication to keep their identity confidential, provided that it is not required by the authorities or that the communication has been made in the knowledge that it is false.
ANONYMOUS communications: this option will not request any personal information during the registration process of the communication. Throughout the process of exchanging information with the channel manager, the user may be asked for personal information.
If you are a registered user, you will receive an e-mail with a link to fill in this information and voluntarily submit it to the channel manager, if you deem it appropriate. If you are not a registered user, if deemed appropriate, you must access your communication with the tracking code provided to you at the end of the registration of the communication and add a new comment to it, specifying the personal data required by the manager.
What happens if your report is subsequently found not to constitute an offence or infringement?
When making your report, what is important is that you believe or have reason to believe that the content of the report is truthful and relevant and that you have no intention of defame, acting in good faith. If after the stipulated period for investigation of the communication, it is concluded that no irregularity or infringement has occurred or that the fact described was not what was initially believed to be the case, there will be no consequences.
Purpose of the data
The data submitted to the Ethical Channel will in no case be used for purposes other than the investigation of the reported facts.
DOCUMENTS
The following links contain the documents approved by AIE-AEMT concerning the Code of Ethics and Conduct.
Fruitós Richarte - VIADENUNCIA
Av. Corts Catalanes, 5-7 1r
08173 Sant Cugat del Vallès
BARCELONA
Basic instructions for internal mailboxes
Please, before making a communication or complaint, read carefully the procedure for managing communications and complaints of this mailbox (PDF). You must know how it works and what types of complaints you can make, to make good use of it.
We also remind you that the use of the channel in bad faith will be prosecuted and sanctioned. If in doubt, please contact the mailbox administrator.
Choose one of the available communication channels. If by telephone, mail, post or in person, you should briefly detail the subject of your complaint. Remember that for a face-to-face complaint, you will need to book a date and time.
For an online complaint, please follow the steps below:- Fill in all the fields in the form and to advance in the form, press << next >> after filling in the fields.
- Select whether you want your report to be anonymous.
- Select the areas affected by your complaint.
- Subject and text of your complaint.
- If you wish to provide any documents, you can attach files.
- If you have selected NO in step 2, you must fill in your personal details correctly.
- Acceptance of the terms and conditions of the channel.
Once the process has been completed, an automatic and random link and password will be generated for online monitoring of the complaint. The password is irreplaceable and non-retrievable. In case of loss, the process of entering the complaint must be repeated. For reports that provide personal data, this password and link will be sent to the email address provided.
FREQUENTLY ASKED QUESTIONS
Why should I send a message?A real and true ethical culture requires compliance with social and legal standards. Through this Ethics Channel, you can report any misconduct, especially violations of applicable laws, as well as breaches of internal policies and procedures. The use of the Channel guarantees the sustainability of the organization and the future continuity of the employees who belong to it. Statistically, the Ethical Channel is the most effective means of crime prevention for companies.
What kind of information should I report?
Any possible infringement of the Code of Ethics and Conduct that may have occurred by employees, managers and collaborators of the organization, as well as events that fall within the scope of public procurement, subsidies and personnel financed with European funds from the Recovery and Resilience Mechanism or Next Generation EU Funds within the scope of Empresa Municipal de Transportes Públicos de Tarragona, S.A. (EMTSA). During the registration process of the communication, you will be provided with more detailed information on the possible key elements of the message,
Confidentiality of the communication
Users may send CONFIDENTIAL or ANONYMOUS communications:
CONFIDENTIAL communications: through this option, the channel manager guarantees users who make any CONFIDENTIAL communication to keep their identity confidential, provided that it is not required by the authorities or that the communication has been made in the knowledge that it is false.
ANONYMOUS communications: this option will not request any personal information during the registration process of the communication. Throughout the process of exchanging information with the channel manager, the user may be asked for personal information.
If you are a registered user, you will receive an e-mail with a link to fill in this information and voluntarily submit it to the channel manager, if you deem it appropriate. If you are not a registered user, if deemed appropriate, you must access your communication with the tracking code provided to you at the end of the registration of the communication and add a new comment to it, specifying the personal data required by the manager.
What happens if your report is subsequently found not to constitute an offence or infringement?
When making your report, what is important is that you believe or have reason to believe that the content of the report is truthful and relevant and that you have no intention of defame, acting in good faith. If after the stipulated period for investigation of the communication, it is concluded that no irregularity or infringement has occurred or that the fact described was not what was initially believed to be the case, there will be no consequences.
Purpose of the data
The data submitted to the Ethical Channel will in no case be used for purposes other than the investigation of the reported facts.
DOCUMENTS
The following links contain the documents approved by AIE-AEMT concerning the Code of Ethics and Conduct.